Refund policy

You may return unused goods for full credit up to 30 days after delivery, so long as they are fit to be returned to stock and are not made to order, tabbed or personalised in any way.

Where faulty goods are returned to us for replacement, we reserve the right to credit or refund their price instead of replacing them.

These must be returned accompanied by our returns form in the condition they were received i.e. with hanger, all tags attached, and with any packaging materials used. Shirts and blouses in packets will only be credited if they are folded, re-packed using all original materials and in 100% re-saleable condition. Extra care should be taken not to soil shirts and blouses with make-up, pen marks, dirt, oil etc. Returns after the thirty-day period will not be accepted unless by prior arrangement. A discretionary handling charge may be applied for goods returned without good reason.

Goods that are made to order or are personalised or branded/tabbed cannot under any circumstances be exchanged or credited (unless faulty)

How do I return an item?

Simply send the item along with the completed returns form and order/delivery note number, within 30 days, with your order to;

Returns Department
First Corporate Clothing Ltd
Units 2 – 5 Llewellyns Quay
The Docks
Port Talbot
SA13 1RF
United Kingdom

You can download a copy of our returns form here. 

Please be aware that you are responsible for the item(s) until such time as they are received by us. As such we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us.

I have returned an item, but I have not yet received my credit, what should I do? 

Please ensure that you have included a completed Returns Form. We will not be able to process your return efficiently without this. Please allow up to 10 working days for a refund to be processed. For any queries, please email our customer service team at sales@firstcorporateclothing.co.uk making sure you include your order number.